Ballboard Pickleball Support
Need help with serve order, scoring, callouts, or Apple Watch? We are here to help.
Getting the app on Apple Watch
The watch app comes with the iPhone app. If it isn’t on your watch, open the Watch app on your iPhone, find Ballboard Pickleball under Available Apps, and tap Install.
Scoring from the watch
The watch scores through your iPhone, so keep your iPhone nearby with Bluetooth on. If the watch stops updating, open the app on your iPhone.
Hearing the score
Turn on Call the score in Settings. The score plays even when your iPhone is on silent, so check its volume, and any headphones or speaker it’s connected to.
Workouts in Apple Health
Each match is saved as a pickleball workout in Apple Health. If your workouts aren’t appearing, check the app’s permissions in the Health app. With Pro, allow heart rate, active energy and distance too, to add them to your workouts.
Your matches and players
Your matches and players are stored only on your iPhone and in its backups, so deleting the app deletes them.
Restoring Pro
Pro stays with the Apple Account that bought it. On a new or reset iPhone, sign in with that account, then tap Restore Purchases in the app’s Settings.
Refunds
The App Store takes every payment, and Apple handles refunds at reportaproblem.apple.com